Returns & Refunds Policy

At EcoFlow, we stand by the quality of our sustainable energy solutions and offer a 30-day money-back guarantee if you are not completely satisfied with your purchase. To be eligible for a return, your item must be in its original packaging and in the same condition that you received it.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the device in its original box, including all cables, accessories, and documentation to ensure a full refund.

• 3.
  Ship to EcoFlow

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit, your refund will be processed to your original payment method within 7-10 business days.